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21 November 2018


Jawbone fitness trackers removed from online shops

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Jawbone fitness trackers are no longer for sale at Amazon, Selfridges and GroupOn after a Which? investigation.

Axar.az reports citing BBC.

The consumer group found that the trackers were no longer supported, so anyone buying the gadget would be unable to measure their progress.

The consumer group investigated after seeing hundreds of customers complain about the gadgets.

It said many people could be entitled to refunds as the devices have effectively stopped working.

"Retailers have a responsibility to ensure that products listed on websites or sold in stores are fully functional," said a Which? spokesperson.

"This is especially relevant to products that include a digital component that's vital to the operation, which is typically the case with wearables."

Jawbone went into liquidation last year but, as it was wound down, one of its founders, Hosain Rahman, started a new company called Jawbone Health that planned to develop more sophisticated health technology. Many former Jawbone employees went to work at the new company.

Jawbone Health pledged to keep running the online services that owners of Jawbone fitness trackers use to log workouts, track sleep patterns and monitor their health.

In May this year, Jawbone said on Twitter that its old app service, called Up, would be "transitioned" to a Health Hub set up and run by the new company.

Jawbone warned that the transition might mean service disruptions for Up users.

Which? found that instead of just losing access intermittently, the Up service had been "out of action for more than four weeks" and had attracted more than 600 complaints via Twitter and Facebook from angry customers.

The issues with the app rendered Jawbone fitness trackers "useless", said Which?

Despite this, the trackers were still available via three online stores until the last week of June, Which? found. All three, Amazon, Selfridges and Groupon, have now stopped selling the devices.

Date
2018.07.03 / 15:45
Author
Axar.az
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