Azerbaijan’s national air carrier, AZAL, is introducing a new service designed to provide more comfort and personal space in Economy Class. The airline now offers the option to “block” an adjacent seat, allowing passengers to book extra space by keeping the seat next to them, or even an entire row, unoccupied.

This option gives travellers greater comfort during their journey: more room to move, added privacy, and a calmer travel experience. The launch of this service reflects AZAL’s strategy to develop personalized solutions and enhance comfort at every stage of the journey. The option is available only in Economy Class and does not apply to Business Class or Extra Legroom Economy seats.

How the service works:

– After purchasing a ticket, passengers receive an email a few days before departure offering the option to block the adjacent seat. Passengers can also submit their own offer by visiting the AZAL Upgrade page on azal.az or accessing the Manage Booking section.

– Prior to the flight, passengers are notified whether their offer has been accepted.

– The price of the service depends on the route, flight duration, and current seat availability.

– The service is available only if there are unoccupied seats on board. If the flight becomes fully booked and the seat must be reassigned to another passenger, the payment is automatically refunded, and the customer receives a notification.

A short video tutorial on how to use the service is available: